In order to get your Phone’s MEP we have two methods of getting this:
MEP method 1 ( easiest, but will require a datacable for this)
Please download this software and reply back with the information that is produced from the software
Step 1: Download the logger —> http://www.mediafire.com/?jixdxfbmytd
Step 2: Connect your Blackberry to computer using original USB cable
Step 3: Start BB-Server Blackberry Logger and click Read Blackberry Handset Info
Step 4: You will see your phone’s information from the Logger
Copy and paste the information and reply back to us.
You may need to have blackberry desktop installed onto your computer if you do not already have it.
MEP method 2:
Please send us the “MEP”, which is acquired after step 5, it looks like MEP-xxx-xxxx
1. Access the “Help Me” menu by pressing ALT CAPS H (hold at the same time) from main menu.
For Pearl and other Sure-type phones press and hold the ALT key (Bottom left) and type E A C E
For Storm, hold the BACK arrow, and tap the screen in the following areas: TOP LEFT, TOP RIGHT, TOP LEFT, TOP RIGHT.
2. Find the following 3 pieces of information (these are NOT the MEP, you will use these three items to get the MEP):
a) Blackberry device PIN :
b) App Version :
ie: 184.108.40.206 (233)
c) Uptime :
3. Enter the information above at this site and to get your Key code (it must be in the exact same format, even the spaces):
4 Type the Key code in blackberry from the Help Me menu (refer to step 1)
*Remember to press ALT button for the numbers (ie. if Key is 1A2B, need to press ALT+1, A, ALT+2, B)
You won’t see anything on the screen as the key is being typed.
If nothing happens, go back and reinput the Uptime and App Version that you see in the Help Me menu
5. Open the ‘OS Engineering Screens‘ and go to ‘device information’
Please scroll down and find MEP that is on there.
Send us that MEP information