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Support Center

I am receiving a Code Error with the code supplied to me

If you are receiving a Code Error with the supplied Unlock code, please email us at [email protected] with the following information:

1. IMEI number (Press *#06#, please do this again to verify the one supplied by you was correct)

2. Network the phone is currently locked to (Not the network you wish to use it on)

3. Phone Model and Make

4. The Error Message you received when trying to input the code

5. The Message that appears on your phone before you enter the code

*Please be detailed with your error so we can assist you in a fast and efficient manner

I cannot enter the code into my phone

Please refer to this page for Unlocking instructions

If you are following all the instructions and you are not receiving a prompt to enter the code into your phone, you may need to try another sim card. You may also be receiving no prompt because your phone may already be unlocked. If your phone is already unlocked, it will not prompt you again to enter the code. You may contact at [email protected] if you are still having issues.

I can make Calls and Text but I’m not getting Internet Service.

In this case you will need to adjust what’s called the APN settings. The APN settings vary depending on the service provider you are trying to use. Please contact your service provider and they can assist you setting this up. There is no separate unlock for data or internet. If you can call or text, your phone’s network is fully unlocked. Also keep in mind, if your phone cannot use BBM, or other Blackberry services, Black devices need a special “Blackberry Dataplan” which you can get from your service provider

My Phone is asking for the “PUK” or “Security Pin” or “Password”

If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you. You can contact your service provider for this. Once you bypass this, you can use the Network Unlock Code provided by us.

My Phone said “Lock Successful” and it seems unlocked, but I am not getting signal with the phone

Keep in mind we ask you to check with your service provider to check if your phone will be compatible with their network after unlocking. Not all unlocked phones will be compatible with any Network.

However, if you have made sure your unlocked phone will be compatible with the network, and you are still not getting any signal try:

- Pulling the battery for 5 seconds and restarting the phone (Signal may take a few minutes to pick up the new network)
- Go to manage connection or mobile network settings, make sure “airplane mode” is turned off, and your network selection is set to automatic.
- If your phone has dual mode (CDMA and GSM) make sure GSM Mode is switched on.

The Model or Network I am trying to unlock is not listed on your Website

Please just shoot us an email at [email protected] and we will be happy to let you know if we are able to unlock a particular model or network that is not listed on our website

cellunlocker

June 30, 2015 04:44 pm

The cost to unlock is $19.99 USD and takes 1-24 hours.

Thank you

Ken

June 30, 2015 01:42 pm

How much is unlocking Samsung Galaxy s6 locked Telus?

cellunlocker

June 10, 2015 05:06 pm

Sprint is incompatible with GSM devices.

Thank you

Roberto Escobar

June 10, 2015 04:43 pm

If I put a sprint sim card into a iphone 6 att thats been unlocked by you guys will it work

cellunlocker

May 24, 2015 06:16 pm

Please contact your service provider for the PUK code

Thank you

Maggie Mackey

May 24, 2015 01:12 am

If it asks for my PUK code, do I obtain that from my original SIM card carrier company or from the new SIM card carrier company that is currently placed in the phone?

cellunlocker

May 07, 2015 04:48 pm

Unfortunately this device from AT&T is not compatible with Verizon.

Thank you

cellunlocker

April 19, 2015 06:07 pm

The cost to unlockm is $19.99 USD and takes 1-2 business days to process. You can place your order here: http://www.cellunlocker.net/sa...

Thank you

Jeff

April 18, 2015 08:15 am

Hi Can you unlock Samsung Galaxy S5 under Bell Mobility Canada? If yes how much?

cellunlocker

April 10, 2015 04:33 pm

The cost to know is $39.99 USD and takes 1-24 hours to process. You can place your order here: http://www.cellunlocker.net/ap...

Thank you

ervin

April 10, 2015 04:23 pm

can you unlock an iphone 5 under Bell Mobility (Canada). How long does this take?

cellunlocker

March 22, 2015 06:14 pm

Unfortunately we cannot unlock Samsung clone devices.

Thank you

christian

March 21, 2015 11:10 pm

i need to unlock a samsung s5 sm-g900 korean clon to Ecuador telecsa

please help

cellunlocker

February 12, 2015 05:54 pm

Most likely this device is incompatible with those 2 networks. Please check with the service provider.

Thank you

ankit

February 12, 2015 11:33 am

I have htc one m7 it is imported all sim are working but docomo sim and realince can not detected plzz help

cellunlocker

January 20, 2015 05:43 pm

The cost is $29.99 and takes 1-24 hours to process. You can place your order here: http://cellunlocker.net/samsun...

Thank you

cellunlocker

January 20, 2015 05:43 pm

We can definitely unlock your device, but you will need to verify with the carrier you wish to use it on if they support unlocked phones on their network.

Thank you.

kd

January 20, 2015 04:08 pm

Hi I have Samsung note from koodo and want to use with chatr. How much it will cost and time it will take to unlock Please.

feroz

January 20, 2015 02:51 pm

can you unlock iphone 5s (A1453) sprint(clean esn) , for used GSM network out side USA ?

cellunlocker

January 11, 2015 07:20 pm

The cost is $29.99 and takes 1-24 hours to process. You can place your order here: http://www.cellunlocker.net/sa...

Thank you

cellunlocker

December 31, 2014 05:40 pm

The cost is $14.99 and takes 1-5 hours. Make sure your device is not hardlocked.

Thank you

cellunlocker

December 11, 2014 05:43 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

Casandre Leboeuf

December 10, 2014 04:35 pm

can you unlock a sprint phone that has no sim card

cellunlocker

December 07, 2014 07:11 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

aagii

December 07, 2014 08:17 am

japan iphone 6 64 gb docomo?

cellunlocker

December 04, 2014 09:47 pm

Unfortunately we do not support Sprint devices.

Thank you

max

December 04, 2014 07:35 pm

So the Iphone 5s for sprint is not a GSM phone

cellunlocker

November 30, 2014 07:23 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you

Prady

November 30, 2014 06:15 am

HI. Can you unlock Samsung Galaxy S3 locked to Sprint network?

cellunlocker

November 28, 2014 05:44 pm

Unfortunately we do not unlock Straight Talk Samsung devices.

Thank you

Daniel Okai

November 28, 2014 08:56 am

Hi can you unlock samsung galaxy ace from straight talk... I did put the IMEI and it says $39.99. I just want to be sure ... Thanks

cellunlocker

October 16, 2014 04:52 pm

We do not remove IMEIs from the black list.

Thank you

cellunlocker

October 03, 2014 04:47 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

Alexsb

October 03, 2014 05:37 am

Unlock iphone 5s carrier Claro Puerto Rico?

cellunlocker

September 26, 2014 04:47 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

cellunlocker

September 23, 2014 04:38 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

cellunlocker

September 18, 2014 04:59 pm

We can definitely unlock your device, but you will need to verify with the carrier you wish to use it on if they support unlocked phones on their network.

Thank you.

cellunlocker

September 18, 2014 04:59 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

disqus_9nyiks8IQI

September 18, 2014 03:23 pm

if i unlock an iPhone 6 that is locked to rogers, will it be compatible with koodo?

fargodome

September 17, 2014 10:41 pm

I have an HTC desire 816 locked to virgin mobile ( sprint network). can you unlock it so I can use it with ATT

cellunlocker

September 11, 2014 04:52 pm

Unfortunately we do not unlock Kyocera devices.

Thank you

cellunlocker

September 04, 2014 04:29 pm

This device is not compatible with Wind, Mobilicity or Public Mobile.

Thank you

cellunlocker

August 14, 2014 04:48 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

cellunlocker

August 14, 2014 04:48 pm

For all orders, we advise you to use the IMEI when dialing *#06#.

Thank you

cellunlocker

August 07, 2014 04:31 pm

Only T-Mobile can fix this issue for you. Our network unlock code will not remove your IMEI from the blacklist.

Thank you

cellunlocker

August 02, 2014 08:04 pm

We only provide network unlocking services. Unfortunately we cannot unlock a device password.

Thank you

Laurie

August 02, 2014 02:36 am

We lost the password to our AT & T serviced phone Pantech P9070. We want to unlock it so we can save our files and then resume with our same carrier. Where do you get a sim card from another carrier and how much would it cost to unlock the phone with you ? Thank you.

cellunlocker

August 01, 2014 12:16 am

The cost is $29.99 and takes 1-5 hours. You can place your order here: http://cellunlocker.net/samsun...

Thank you

Jumper Dunn

July 31, 2014 03:56 pm

Can u unlock i747 AT&T on android 4.3

cellunlocker

July 21, 2014 04:46 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

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Step 1

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Step 4

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