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Support Center

I am receiving a Code Error with the code supplied to me

If you are receiving a Code Error with the supplied Unlock code, please email us at support@cellunlocker.net with the following information:

1. IMEI number (Press *#06#, please do this again to verify the one supplied by you was correct)

2. Network the phone is currently locked to (Not the network you wish to use it on)

3. Phone Model and Make

4. The Error Message you received when trying to input the code

5. The Message that appears on your phone before you enter the code

*Please be detailed with your error so we can assist you in a fast and efficient manner

I cannot enter the code into my phone

Please refer to this page for Unlocking instructions

If you are following all the instructions and you are not receiving a prompt to enter the code into your phone, you may need to try another sim card. You may also be receiving no prompt because your phone may already be unlocked. If your phone is already unlocked, it will not prompt you again to enter the code. You may contact at support@cellunlocker.net if you are still having issues.

I can make Calls and Text but I’m not getting Internet Service.

In this case you will need to adjust what’s called the APN settings. The APN settings vary depending on the service provider you are trying to use. Please contact your service provider and they can assist you setting this up. There is no separate unlock for data or internet. If you can call or text, your phone’s network is fully unlocked. Also keep in mind, if your phone cannot use BBM, or other Blackberry services, Black devices need a special “Blackberry Dataplan” which you can get from your service provider

My Phone is asking for the “PUK” or “Security Pin” or “Password”

If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you. You can contact your service provider for this. Once you bypass this, you can use the Network Unlock Code provided by us.

My Phone said “Lock Successful” and it seems unlocked, but I am not getting signal with the phone

Keep in mind we ask you to check with your service provider to check if your phone will be compatible with their network after unlocking. Not all unlocked phones will be compatible with any Network.

However, if you have made sure your unlocked phone will be compatible with the network, and you are still not getting any signal try:

- Pulling the battery for 5 seconds and restarting the phone (Signal may take a few minutes to pick up the new network)
- Go to manage connection or mobile network settings, make sure “airplane mode” is turned off, and your network selection is set to automatic.
- If your phone has dual mode (CDMA and GSM) make sure GSM Mode is switched on.

The Model or Network I am trying to unlock is not listed on your Website

Please just shoot us an email at Sales@cellunlocker.net and we will be happy to let you know if we are able to unlock a particular model or network that is not listed on our website

cellunlocker

December 11, 2014 05:43 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

Casandre Leboeuf

December 10, 2014 04:35 pm

can you unlock a sprint phone that has no sim card

cellunlocker

December 07, 2014 07:11 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

aagii

December 07, 2014 08:17 am

japan iphone 6 64 gb docomo?

cellunlocker

December 04, 2014 09:47 pm

Unfortunately we do not support Sprint devices.

Thank you

max

December 04, 2014 07:35 pm

So the Iphone 5s for sprint is not a GSM phone

cellunlocker

November 30, 2014 07:23 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you

Prady

November 30, 2014 06:15 am

HI. Can you unlock Samsung Galaxy S3 locked to Sprint network?

cellunlocker

November 28, 2014 05:44 pm

Unfortunately we do not unlock Straight Talk Samsung devices.

Thank you

Daniel Okai

November 28, 2014 08:56 am

Hi can you unlock samsung galaxy ace from straight talk... I did put the IMEI and it says $39.99. I just want to be sure ... Thanks

cellunlocker

October 16, 2014 04:52 pm

We do not remove IMEIs from the black list.

Thank you

cellunlocker

October 03, 2014 04:47 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

Alexsb

October 03, 2014 05:37 am

Unlock iphone 5s carrier Claro Puerto Rico?

cellunlocker

September 26, 2014 04:47 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

cellunlocker

September 23, 2014 04:38 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

cellunlocker

September 18, 2014 04:59 pm

We can definitely unlock your device, but you will need to verify with the carrier you wish to use it on if they support unlocked phones on their network.

Thank you.

cellunlocker

September 18, 2014 04:59 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

disqus_9nyiks8IQI

September 18, 2014 03:23 pm

if i unlock an iPhone 6 that is locked to rogers, will it be compatible with koodo?

fargodome

September 17, 2014 10:41 pm

I have an HTC desire 816 locked to virgin mobile ( sprint network). can you unlock it so I can use it with ATT

cellunlocker

September 11, 2014 04:52 pm

Unfortunately we do not unlock Kyocera devices.

Thank you

cellunlocker

September 04, 2014 04:29 pm

This device is not compatible with Wind, Mobilicity or Public Mobile.

Thank you

cellunlocker

August 14, 2014 04:48 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

cellunlocker

August 14, 2014 04:48 pm

For all orders, we advise you to use the IMEI when dialing *#06#.

Thank you

cellunlocker

August 07, 2014 04:31 pm

Only T-Mobile can fix this issue for you. Our network unlock code will not remove your IMEI from the blacklist.

Thank you

cellunlocker

August 02, 2014 08:04 pm

We only provide network unlocking services. Unfortunately we cannot unlock a device password.

Thank you

Laurie

August 02, 2014 02:36 am

We lost the password to our AT & T serviced phone Pantech P9070. We want to unlock it so we can save our files and then resume with our same carrier. Where do you get a sim card from another carrier and how much would it cost to unlock the phone with you ? Thank you.

cellunlocker

August 01, 2014 12:16 am

The cost is $29.99 and takes 1-5 hours. You can place your order here: http://cellunlocker.net/samsun...

Thank you

Jumper Dunn

July 31, 2014 03:56 pm

Can u unlock i747 AT&T on android 4.3

cellunlocker

July 21, 2014 04:46 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

cellunlocker

July 14, 2014 06:24 pm

Please go to Settings > About Device > Model Number

Thank you

Kyle

July 14, 2014 06:02 pm

How can I tell what note 2 I have?

cellunlocker

July 10, 2014 09:30 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

cellunlocker

July 10, 2014 06:12 pm

Please contact your carrier for your APN settings.

Thanks!

bird

July 10, 2014 08:08 am

I have unlocked my phone using your service... I am able to make calls, but my data is not working?

cellunlocker

July 09, 2014 10:25 pm

The cost is $89.99 and takes 5-15 business days. You can place your order here: http://www.cellunlocker.net/ap...

Thanks

Alberto C.

July 09, 2014 10:06 pm

iPhone 5s AT&T Clean Imei, how long does it take and cost?

Al

July 05, 2014 08:00 pm

I select a wrong Samsung model. Select Galaxy Note 3 N900 instead Galaxy Note 3 N900A. What should i do?

cellunlocker

July 05, 2014 07:04 pm

To unlock the device, you need any non-Rogers/Fido sim card. You can definitely use a sim from another phone just to unlock the device. We can definitely unlock your device, but you will need to verify with the carrier you wish to use it on if they support unlocked phones on their network.
Thank you.

cellunlocker

July 02, 2014 04:57 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.

s. bush

July 01, 2014 07:58 pm

cant find model on you guys list for galaxy s3 my model is sch-1535 by verizon

cellunlocker

June 25, 2014 05:39 pm

We cannot unlock blacklisted phones.

Thanks

aldo castro

June 25, 2014 03:03 am

CAN YALL UNLOCK A TMOBILE NOTE 3 WITH BAD IMEI ?

cellunlocker

June 17, 2014 05:22 pm

The cost is $69.99 and takes 5-15 business days to process. You can place your order here: http://cellunlocker.net/apple-...
Thanks

Bharath Kumar

June 17, 2014 05:46 am

Hi,i just wondering whether you guys unlock I phone 5s (O2 ) from UK,and software 7.1.If so Please let me know how many days it will take.
Thanks

cellunlocker

June 15, 2014 06:11 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

cellunlocker

June 12, 2014 08:42 pm

If you purchased your device from Metro PCS, please select Metro PCS as your carrier.

Thanks

khin

June 12, 2014 09:59 am

which carrier is my samsung galaxy M919N locked to,i bought it from metropcs and i want to unlock it

cellunlocker

June 04, 2014 04:33 pm

The cost is $29.99 and takes 1-5 hours to process. You can place your order here: http://cellunlocker.net/samsun...

Thanks

psj

June 04, 2014 10:36 am

S3. Mini locked to at_t. How long does it take and cost?

cellunlocker

May 26, 2014 11:59 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you

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