Frequently asked questions about phone unlocking

Questions about Unlocking

Unlocking your phone has many benefits.  Asides from being able to use your device with any network, unlocking can raise the resale value of your device by up to 100%!  Also by unlocking your phone you are being more environmentally friendly.  Once you’ve upgraded your device others can reuse your phone!
Unlocking your phone in Canada & the USA is 100% legal. However, if you are outside of Canada you may be required to get permission from your carrier to unlock your device.
Unlocking your phone has many benefits.  Asides from being able to use your device with any network, unlocking can raise the resale value of your device by up to 100%!  Also by unlocking your phone you are being more environmentally friendly.  Once you’ve upgraded your device others can reuse your phone!
Unlocking your phone in Canada & the USA is 100% legal. However, if you are outside of Canada you may be required to get permission from your carrier to unlock your device.
No, once you use our unlocking services once, you will never have to input an unlock code again as your phone will be permanently unlocked even after updating the firmware or OS
It depends. Feel free to drop us a message with your device make, model and network it is locked to. We will quickly reply and let you know if we have a solution for you!

 

Questions about purchasing/your code

We use paypal to facilitate all payments. If you have an account you can easily pay directly from your bank account! You can also pay with a credit card through Paypal even though you don’t have an account.
We have an automatic e-mail delivery system once your code has been retrieved from our databases. However certain e-mail providers will label our messages as junk. Please check your junk e-mail box to see our e-mail is there. If not, don’t worry. You can also track your order through our site. If you still haven’t received anything our support team will be ready to assist you.Track your Order Here
The most common reasons why you get “Not Found” as a code is either you have given us the incorrect IMEI number or incorrect network. You can simply e-mail or call us to get another code result or get a 100% refund.

Our unlock codes are 99.5% accurate. First check to see if you have followed our instructions correctly. Second, verify that you have entered the code in correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your device and network.If all the information you sent us is accurate, you must provide with video proof displaying the phones IMEI number and unlock code sequence being punched in. Additionally, different devices have different refund requirements. So please contact us first before making the refund video.

If you are still having problems you can contact our support team.

We guarantee our codes to be 100% working and we will happy to give you a refund if our codes do not work. We will offer you a refund only if:

  • Your code says “Not Found”
  • Provide visual proof that a code we gave you fails to unlock your device. Due to the nature of the unlocking business we require an image or video clip of your device showing the code error. Please contact us first, as different devices have different refund requirements
  • We have exhausted our support options and still fail to unlock your device.

Note: You cannot cancel your order if it has been submitted and has begun processing.

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