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Metro PCS Device Unlock Instructions


These are specific instructions to unlock your Metro PCS phone using the ‘Device Unlock’ application. This service does NOT use an unlock code as the application prevents the device from being unlocked by unlock codes.


1) Foreign sim card (sim card from another carrier)
2) Wi-fi/Internet connection
3) Application pre-installed by Metro PCS

Device Prerequisites:

1) Launch the “Device Unlock” application to check the status
2) Click “Permanent Unlock” and follow below:
– If you receive “Not Eligible for Unlock”, your device is eligible for unlocking
– If you receive “Communication Error” or “Server not responding, please try again later”, your device is NOT eligible for unlocking


1) Connect to wi-fi and power on the phone with a foreign sim card
2) Go to the ‘Device Unlock’ application
3) Press ‘Permanent Unlock’
4) Phone is now unlocked!

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In this case, you want to make sure you gave us the correct information pertaining to your device. Please check the following:
– IMEI when dialing *#06#
– Model number of the device
– Network the phone is locked to
If there are any discrepancies, contact us immediately with the correct information.

“Unlock failed. This mobile device is not elegible for unlock.”

1) Check your device Settings for a firmware/OS upgrade
2) Factory reset your device (back up important data beforehand)
3) Try the unlocking procedure again

“Server not responding. Please try again later.”

This is a connection issue with the phone/application to the service provider.
This issue cannot be resolved as it’s a connection and/or hardware issue.

Customers Successfully Unlocking their Metro PCS ‘Device Unlock’ Application Phones:

Unlock Metro PCS LG Leon
Unlock Metro PCS Samsung Galaxy Core Prime
Unlock Metro PCS HTC Desire 626s
Unlock Metro PCS LG Leon

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